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Knowledge Services

RRP $427.99

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. With the success of knowledge services as a management methodology, the practice has become an acknowledged framework for strategic knowledge management applicable to all businesses and organizations.


Managing High-tech Services Using A Crm Strategy

RRP $239.99

As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company.

This book highlights issues and problem-solving applications including:

  • The correct business model for service and how it differs from a product oriented model
  • The key factors, elements, and dynamics influencing the success and failure of service organizations
  • Development, implementation, and rollout of a superior service operation on either a standalone basis or in support of a product or manufacturing business
  • The integration of service delivery mechanisms and relevant data on a real-time basis
  • Using CRM databases to measure customer satisfaction and quality
  • Supporting CRM efforts with state-of-the-art wireless technologies
  • Estimating the cost of CRM efforts and measuring the results

    This volume provides a fresh and incisive look at how to successfully manage service businesses. The author shows you how to rethink the basic service business model and the key operational dynamics in order to optimize your service business, both strategically and tactically, generating significantly increased top line revenues and bottom line profitability. A core element of this overall customer strategy is CRM, which gives you the tools, systems, and infrastructure you need to get and stay ahead in today's hyper competitive business environment.

  • Outsourcing And Offshoring Of Professional Services

    RRP $549.99

    A growing number of companies are opting to perform increasing types of professional services in foreign countries, creating, for some companies, unprecedented opportunities to reduce costs and nucleate strategic relationships, while, for others, representing a major threat to current prosperity. Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This Premier Reference Source, offering industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, is an invaluable addition to academic, research, and corporate libraries.This publication includes a foreward by Lester C. Thurow, Jerome and Dorothy Lemelson Professor of Management and Economics and Former Dean, MIT Sloan School of Management.


    Manual Of Business German

    RRP $503.99

    Manual of Business German is the most comprehensive, single-volume reference handbook for students and professionals using foreign languages.
    Designed for all users, no matter what level of language skill, it comprises five parts:
    * A 6000-word, two-way Glossary of the most useful business terms
    * A 100-page Written Communications section giving models of 50 letters, faxes and documents
    * An 80-page Spoken Situations section covering face-to-face and telephone situations
    * A short Reference Grammar outlining the major grammar features of German
    * A short Business Facts section covering essential information of the country or countries where German is used
    Written by an experienced native and non-native speaker team, this unique volume is an essential, one-stop reference for all students and professionals studying or working in business and management where German is used.


    How To Build A Scanning Services Business (special Edition)

    RRP $18.99

    In clear, easy-to-grasp language, the author covers many of the topics that you will need to know in order to launch and run a successful business venture.



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